ERP Technical Support Specialist Job at Bluebird, Hungary

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  • Bluebird
  • Hungary

Job Description

Responsibilities

  • Provide L1/L2 technical and application support for SAP Business One or NetSuite
  • Respond to support tickets and troubleshoot issues for global end-users
  • Assist internal consultants with application and business-related questions
  • Maintain ERP configurations across multiple international markets
  • Evaluate issues and escalate complex cases to other teams when required
  • Prepare and update reports using Crystal Reports, SQL queries, NetSuite Saved Searches or
  • other reporting tools
  • Manage master data and perform accuracy/quality checks
  • Implement modifications to report layouts depending on the ERP system
  • Maintain internal documentation and continuously update the knowledge base
  • Deliver training sessions to end-users worldwide
  • Document solutions, processes and best practices
  • Identify risks, propose process improvements and support continuous enhancement
  • initiatives

Requirements

  • Minimum 3 years of experience with any ERP system (SAP Business One, NetSuite or others)
  • Experience in support, helpdesk or application support roles
  • University or college degree
  • Strong problem-solving and troubleshooting skills
  • Ability to work effectively in an international team and communicate clearly in English

Nice to have

  • Direct experience with SAP Business One or NetSuite
  • SQL/database knowledge (SQL Server, MySQL or similar)
  • Reporting experience with Crystal Reports, SQL, Sharperlight or NetSuite Saved Searches
  • Knowledge of ERP add-ons or integrations (e.g., Boyum, DTW, Payment, Intercompany; or
  • SuiteAnalytics for NetSuite)
  • Basic understanding of SuiteScript (not mandatory)
  • Advanced Microsoft Excel skills

What they offer

  • Competitive salary and annual performance bonus
  • SZÉP Card
  • Medicover private health insurance
  • Hybrid work model (2 days/week home office)
  • Opportunity to join a global, rapidly scaling technology company
  • Professional development and ERP-related trainings
  • International work environment and global project exposur

Job Tags

Worldwide, Home office, 2 days per week,

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