Record Retrieval, Contact Center Representative Job at Advantmed, Remote

TlJuNHFnUmtNbE1sRk96dHY2UEZZTE1QT1E9PQ==
  • Advantmed
  • Remote

Job Description

Job Title:  Contact Center Representative 

Department: Record Retrieval, Contact Center

Eligibility:  Applicants must be eligible to work and perform their job responsibilities within the United States. 

Hourly Rate:  $12 to $15 (subject to skills and experience) 

Job Type:  Long-term seasonal role 

  • Eligibility: Applicants must be eligible to work and perform their job responsibilities within the United States.
  • Technical Requirements: Candidates must have high-speed internet with Ethernet, a Windows-based laptop/desktop with video calling capabilities, and their own Windows OS with Windows Professional suite.

Job Summary:

We are looking for motivated individuals to join our team as Remote Contact Center Representatives. This exciting opportunity allows you to work from the comfort of your home, with comprehensive paid training and continuous coaching provided by our experienced trainers. Gain industry knowledge and confidence as you contribute to the day-to-day verification and follow-up calls with healthcare providers, ensuring the seamless collection of patient records.

Key Responsibilities:

  • Remote Contact Center Representative : Provide crucial support from home with comprehensive paid training and continuous coaching to empower you with industry knowledge and confidence.

  • Verification and Follow-Up : Manage day-to-day verification and follow-up calls with healthcare providers to collect patient records.

  • Issue Resolution : Thrive in a work-from-home environment by resolving issues efficiently through phone and electronic communication.

  • Professionalism : Maintain a professional attitude while showcasing strong interpersonal skills, an outgoing personality, and a customer and team-focused approach.

  • Working Hours: Candidates should be available to work 9-hour shifts, including a one-hour break, from 6 am to 6 pm PST based on business needs, assigned upon completing training.

  • Productivity Tools : Swiftly utilize MS Office tools to streamline tasks and enhance productivity.

  • Call Volume Management: Handle a volume of 60-80 outgoing calls per day effectively.

Requirements

Qualifications:

  • Experience : Ideally, possess 2-3 years of call center experience, showcasing adaptability and problem-solving skills.
  • Communication Skills : Excellent communication skills to engage effectively with healthcare providers.
  • Relationship Building : Ability to build and maintain positive relationships with healthcare professionals.
  • Training Availability : Availability to be on video during the training period.

Additional Requirements:

  • Attendance and Punctuality : Consistent attendance and punctuality are crucial for performing the role efficiently.
  • Power Backup : Ensure a reliable power backup to avoid disruptions during work hours.
  • High-Speed Internet : Maintain high-speed internet connectivity to perform tasks seamlessly.

Job Tags

Hourly pay, Seasonal work, Work from home, Shift work,

Similar Jobs

Advantage Solutions

Part Time Brand Ambassador Inside Whole Foods Market Job at Advantage Solutions

 ...drive sales by engaging customers through food and beverage sampling. This dynamic role...  ...to learn more about you.Advantage Sales & Marketing LLC dba Advantage Solutions ("Advantage...  ...any other category protected by law. As part of this commitment, Advantage Solutions shall... 

VivSoft Technologies

Junior DevSecOps Engineer Job at VivSoft Technologies

 ...Job Title: Junior DevSecOps Engineer Location: Remote Clearance: Public Trust Type: Full-time, W2 About VivSoft: VivSoft is a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a... 

Domino's Franchise

Domino's Delivery Driver Job at Domino's Franchise

 ...must be outgoing, energetic, efficient, and willing to work in a fun and fast paced environment. $11.50 - $23.00 per hour Cash Paid Daily! Minimum Age 18+ with 2 years driving experience Valid Driver's License with safe driving record that meets... 

Veolia

Environmental Specialist I Job at Veolia

 ...Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and...  ...: Sample waste streams according to prescribed policies and procedures. Manifesting, packaging, spill clean-up response... 

Bristol Myers Squibb

Senior Clinical Trial Physician, Hematology Job at Bristol Myers Squibb

 ...with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production...