IT technical support specialist Job at JW HICKS INCORPORATED, Knox County, OH

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  • JW HICKS INCORPORATED
  • Knox County, OH

Job Description

Salary: $45,000 - 48,000 per year Requirements:

  • Strong understanding of Windows desktop operating systems and software
  • Some knowledge of Windows server operating systems and Linux
  • Familiarity with Windows batch scripting and PowerShell
  • Competence in databases and SQL
  • Knowledge of networking concepts and protocols
  • Experience with basic hardware troubleshooting and repair
  • Familiarity with patch management
  • Basic awareness of IT security protocols
  • Understanding of two-factor authentication
  • Ability to engage in projects involving data analysis and reporting
  • Excellent written and verbal communication along with active listening capabilities
  • Strong time management, scheduling, multitasking, and prioritization skills
  • Dependable and adaptable
  • Capacity to acquire new concepts through data and proficient in research and citation
  • Ability to pass a post-offer, pre-employment physical and drug screening
Responsibilities:
  • Provide technical support for end-users regarding IT issues
  • Troubleshoot and resolve hardware and software problems
  • Assist in the management of network and server environments
  • Participate in the development and documentation of IT procedures
  • Conduct training sessions for employees on IT best practices
  • Collaborate with team members on various technical projects
  • Ensure timely resolution of support tickets and user inquiries
  • Stay updated on the latest technologies and software applications
Technologies:
  • Hardware
  • Support
  • Linux
  • Network
  • PowerShell
  • SQL
  • Security
  • Windows

More:

At JW Hicks, we are continuously seeking skilled professionals to enhance our expanding team in Knox, Indiana. We are dedicated to delivering top-notch refractory products and are looking for individuals with an entrepreneurial mindset who share our commitment to excellence. We offer competitive compensation along with merit-based increases, comprehensive health benefits, career growth opportunities, and a supportive work atmosphere. This position operates Monday through Friday during day shifts, catering to those seeking stable, year-round employment.

last updated 3 week of 2026

Job Tags

Full time, Monday to Friday, Day shift,

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