Customer Support / Call Center Representative
Winterville, NC 28590 | Onsite
REQUIRED QUALIFICATIONS
• 2+ years of Customer Service experience
• 2+ years of Call Center experience
• Strong communication, decision-making, and time management skills
• Proficiency in Microsoft applications and ability to collaborate in a team environment
PREFERRED SKILLS
• Experience in debt recovery or financial services
• Knowledge of FDCPA and compliance protocols
COMPENSATION & SCHEDULE
ROLE IMPACT
This Customer Service position plays a key role in managing delinquent automotive accounts, ensuring timely and professional collections in compliance with standardized procedures. Success is measured by collection performance metrics, customer resolution, and adherence to process integrity.
KEY RESPONSIBILITIES
• Place or receive calls per management’s priority to resolve delinquent accounts
• Meet established goals for daily calls, contact rates, and promises kept
• Negotiate payment arrangements based on customer financial assessment
• Navigate system screens and accurately relay and document account information
• Identify cause of delinquency and recommend resolution strategies
CORE TOOLS & SYSTEMS
• Microsoft Office Suite
• Call center software and collections platforms
• CRM/ticketing systems
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LEGAL NOTICE
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