Business Analyst with Contact Center Job at VDart Inc, Remote

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  • VDart Inc
  • Remote

Job Description

Job Title: Business Analysts with Contact center technologies
Job Location: Canada (Remote)
Job Type: Contract


Job Description:

  • Work with business users, contact center leads, and technical teams to capture requirements for Screenpop application in Avaya AAFD
  • Translate business processes into detailed functional specifications for Avaya-based solutions.
  • Domain knowledge of Contact center tech.
  • Conduct gap analysis between existing Avaya setup and new feature needs.
  • Create and execute test cases for IVR, routing, and CTI screen pop workflows.
  • Work with QA and end users for UAT and deployment validation.

Job Tags

Contract work,

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